Privacy Policy

At Sotbella (sotbella.com), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how your personal information is collected, used, shared, and safeguarded when you interact with Sotbella through our website, mobile app, or other platforms

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment details, and account credentials.
  • Browsing Information: IP address, device details, browser type, and activity on our website or app.
  • Transaction Information: Purchase history, preferences, and feedback.
  • Cookies and Similar Technologies: To enhance user experience and personalise your journey.

    • 2. How We Use Your Information

    Your information is used for:

  • Processing your orders and managing your account.
  • Providing customer support and resolving issues.
  • Sending updates, promotional offers, and marketing communications (with your consent).
  • Improving website/app performance and tailoring content.
  • Ensuring security and preventing fraudulent activities.

    • 3. Sharing Your Information

    We do not sell your personal information. However, your data may be shared with trusted third parties for:

  • Payment processing and order delivery.
  • Marketing and analytics to improve our services.
  • Sending updates, promotional offers, and marketing communications (with your consent).
  • Legal compliance, such as responding to lawful requests.

    • 4. Security Measures

    We employ advanced security measures to protect your information, including encryption, secure servers, and regular audits. However, no system is entirely foolproof, so we encourage you to take precautions when sharing sensitive information online

    5. Cookies Policy

    Cookies help us improve your experience. You can manage or disable cookies through your browser settings, but doing so may limit certain functionalities of our platform.

    6. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

    7. Your Rights

    You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving marketing communications.
  • Request details about how your information is processed.

    • To exercise these rights, contact us at support@sotbella.com

    8. Children's Privacy

    Sotbella does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

    9. Changes to the Privacy Policy

    We may update this policy from time to time. Changes will be posted on our website or app, and your continued use of our services implies acceptance of the revised terms.

    10. Contact Us

    For any queries or concerns regarding this Privacy Policy, please contact:

    Email: support@sotbella.com

    Phone: [Insert Contact Number]

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